Block management that leaseholders do not complain about.
Service charges that are budgeted honestly and accounted for on time. Contractors who turn up. Fire and building safety evidenced, not assumed. And a managing agent who answers the phone.
Service charges and accounts
An annual budget built from the lease and the building, not last year plus five percent. Demands issued correctly under the lease and the Landlord and Tenant Act, year-end accounts on time, and a reserve fund that is actually planned.
Repairs, contractors and cyclical works
Day-to-day repairs through a single reporting line. Cyclical decoration, roofs, lifts and plant planned ahead, specified properly and tendered under Section 20 where the law requires it.
Fire, building and health and safety
Fire risk assessments and their actions, asbestos, legionella, lifts, electrical, and the Building Safety Act duties for higher-risk buildings, tracked, evidenced and reported to the accountable person.
Insurance and claims
Buildings insurance placed on the right basis, the rebuild value kept current, and claims handled from first notification to settlement.
Leaseholders, directors and meetings
Clear communication, a proper complaints route, company secretarial support for RTM and resident management companies, and an AGM that starts on time and ends with decisions.
Arrears and enforcement
Service charge arrears chased promptly and correctly, with the lease, the statutory notices and the evidence in order before anything reaches a tribunal or a mortgagee.
Who instructs us.
Three kinds of client, one standard.
Freeholders and ground rent investors
You want the building looked after, the income collected and the liabilities managed without it taking your time. We report to you; the leaseholders deal with us.
RTM and resident management companies
You took control of the block to get it run properly. We are the agent that makes that true: transparent accounts, sensible budgets and directors kept informed, not managed.
Institutional and corporate owners
Blocks held as investments, often with the flats let as well. One operator for the block and the tenancies, with reporting that fits your board pack. Corporate and institutional landlords.
Switching managing agent.
It is easier than the current agent will suggest. Here is what happens.
Review
We read the lease, the last two years of accounts, the fire risk assessment and the current contracts, and tell you what we find.
Notice and handover
We serve the notice on the outgoing agent, agree a handover date and collect the funds, the records and the keys. The transfer of client money is reconciled and confirmed in writing.
Day one
Leaseholders are written to with the new reporting line and payment details. Open repairs are triaged. Contractors are met.
First quarter
A fresh budget where the current one does not hold up, a works plan for the year, and the first quarterly report to the client.
Send us the lease and last year's accounts. We will tell you what we would change.
A confidential review of the block, with a written proposal and fee. No obligation.