Complaints.

If something has gone wrong, tell us in writing and we will deal with it properly. Here is how.

Three stages.

Most complaints are resolved at the first. The third is independent of us and free to use.

1

Write to us

Email contact@propertysauce.co with "Complaint" in the subject, or write to Top Floor, 55 Coopers Lane, Leyton, London E10 5DG. Say what happened, when, and what you would like us to do. We acknowledge within three working days and reply in full within fifteen.

2

Ask for a review

If you are not satisfied with the reply, ask for it to be reviewed by a director. You will receive a final written response within fifteen working days of asking.

3

Property Redress Scheme

If you remain unhappy after our final response, or eight weeks have passed since your first complaint, you can refer the matter to the Property Redress Scheme, of which we are a member (PRS058008). It is free, independent and its decision is binding on us. theprs.co.uk, 0333 321 9418.